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Yes, SproutVive offers personalization on select products. Customization options vary by item and may include design, text, or feature selections. Availability and customization details are listed on each product page. If you don’t see the option you’re looking for, feel free to contact us—we’re always happy to help when possible.

We accept returns and exchanges on eligible items within 14 days of delivery. Products must be unused, in original condition, and in their original packaging. Personalized or custom items may be non-refundable unless they arrive damaged or defective. If there is an issue with your order, please contact our support team and we’ll work with you to make it right.

Shipping times vary depending on the product and destination. Most orders are processed within 1–3 business days, with delivery typically taking 5–10 business days after shipment. Personalized items may require additional processing time. Once your order ships, you’ll receive tracking information to follow its progress.

Yes, international shipping is available. To arrange international shipping, please contact our support team before placing your order so we can assist with availability, rates, and delivery details.

Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use the tracking link provided to monitor your shipment’s progress. If you have any trouble accessing your tracking details, our support team is happy to help.

If your item arrives damaged, please contact our support team within 48 hours of delivery. Include your order number and photos of the damaged item and packaging so we can review the issue quickly. We’ll work with you to arrange a replacement, exchange, or refund as appropriate.